Hello, kindred spirit! We’re so glad you’ve found a treasure (or two) that speaks to your heart. As you prepare to welcome a piece of our handmade world into your home, we want your checkout experience to be as warm, secure, and effortless as the comfort our creations bring.
At Donnawilson Shop, every detail—from the first stitch on a blanket to the final step of your purchase—is wrapped with care. We believe that a transaction is more than just an exchange; it’s the joyful beginning of your item’s story with you.
Our Promise: Simplicity & Security
We’ve carefully selected payment methods that are widely trusted and seamlessly integrated, allowing you to focus on the fun part: imagining your new hand-knit blanket adding coziness to your reading nook, or that one-of-a-kind ceramic piece becoming a cherished heirloom.
We proudly accept:
Visa, MasterCard & JCB: For quick and direct card payments. Our checkout process is streamlined and clear, with no hidden steps.
PayPal: A favorite for many of our global family of customers. Choose this option for the convenience and buyer protection you know and trust.
Each transaction is processed using industry-standard encryption and secure payment gateways. We never store your full payment details on our servers. Your financial information is handled with the utmost respect and protection, just as we would want for our own.
For the Gift-Givers & Story-Weavers
We know many of you are here to find the perfect, soulful gift. To make it even easier, our Gift Vouchers can be purchased using any of the payment methods above. They’re a wonderful way to share the magic of a bespoke creature or a cozy throw with someone special, letting them choose their own treasure.
A Smooth Journey from Cart to Hearth
Once your payment is confirmed, our small, dedicated team is notified. We then begin the most important part: lovingly preparing, quality-checking, and hand-packing your order within 1-2 business days. The care you feel in our products starts the moment you click “Place Order.”
Need to make a change? Life happens, and stories can take new turns. If you need to modify or cancel your order immediately after placing it, please contact us at [email protected] without delay. We’ll do everything we can to help if your order hasn’t yet begun its preparation journey.
Your comfort and happiness are our priority. If you have any questions at all about payment, or need a special arrangement, our team is just an email away.
With warmth and creativity,
The Team at Donnawilson Shop