Privacy Policy

Welcome to Donnawilson Shop. We believe that trust is the foundation of every meaningful relationship, including the one we build with you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cushionsdecorstore.com or make a purchase from us.

We are committed to protecting your privacy and ensuring your personal information is handled with the same care we put into crafting our blankets, ceramics, and bespoke creations. Please read this policy carefully to understand our practices.

1. The Information We Collect

Like selecting the perfect yarn for a blanket, we only gather what’s necessary to create a beautiful experience for you:

• Personal Details: When you make a purchase or create an account, we collect your name, email address, shipping address, billing address, and phone number.
• Payment Information: We process payments through secure gateways (Visa, MasterCard, JCB, PayPal). We never store your full credit card details on our servers. Payment processors provide us with transaction confirmation and limited billing information.
• Order Information: Details about the products you purchase, order history, and preferences.
• Communication Records: When you contact us at [email protected], we keep a record of our correspondence.
• Technical Data: Information about your device, browser, IP address, and how you interact with our website.

2. How We Use Your Information

We use your information thoughtfully and purposefully, much like how we design our products:

• To process and fulfill your orders, including sending order confirmations and shipping notifications
• To communicate with you about your orders, respond to inquiries, and provide customer support
• To improve our website, products, and customer experience
• To send you information about new products, promotions, or updates (only if you’ve consented)
• To prevent fraud and enhance the security of our website
• To comply with legal obligations

3. Sharing Your Information

We treat your personal information as carefully as we package your handmade items. We do not sell or rent your personal information to third parties. We only share your information in these specific circumstances:

• Service Providers: With trusted partners who help us operate our business, such as payment processors, shipping carriers, and email service providers. These partners are contractually obligated to protect your information.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of our business, customers, or others.
• Business Transfers: In connection with a merger, sale, or transfer of our business assets.

4. International Data Transfers

As we serve customers globally (excluding some remote areas), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

5. Data Storage and Security

We protect your information with the same dedication we apply to quality-checking every order:

• We implement industry-standard security measures, including encryption and secure payment gateways
• We regularly review and update our security practices
• We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law
• Access to your personal information is limited to authorized personnel who need it to perform their duties

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but promise to implement reasonable safeguards.

6. Your Rights and Choices

You have rights regarding your personal information, just as you have choices in selecting the perfect handmade item:

• Access and Correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
• Marketing Preferences: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Cookie Controls: You can manage cookies through your browser settings (see Section 7 for details).
• Data Portability: You may request a copy of your personal data in a structured, commonly used format.

To exercise these rights, please contact us using the information in Section 9.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies—small digital markers that help us create a better browsing experience:

• Essential Cookies: Necessary for the website to function, such as remembering items in your shopping cart
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to show you relevant advertisements (with your consent)

You can control cookies through your browser settings. Please note that disabling certain cookies may affect your experience on our website.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Contact Us

10. Changes to This Policy

We may update this Privacy Policy occasionally, just as we refine our craft. We will post any changes on this page and update the “Last Updated” date. We encourage you to review this policy periodically.